Each quarter our team nominate team members who provide the 'Yes' experience and winners are presented with a $250 voucher of their choice.
The 'Yes' experience isn't always about saying 'Yes'. It is standing out from a crowd. Exceeding expectations or position responsibilities and the value they have added to the team, client and/or supplier.
We are the 'Preferred Choice' because we don't just do what is required.
Take a look at our 'Yes' Award stars...
I am nominating Kathryn as I believe she encompasses the 'Yes Experience' in her role everyday. Kathryn gives the 'Yes' to her team daily. She is always there for them no matter what challenges they are encountering. Recently she has been working hard channelling the Family value to ensure one team member, who has been on extended personal leave, transition back into full-time work. Over the period of the extended leave Kathryn has also covered the role or re-assigned tasks to ensure the role has continued without any interruptions to day to day workflows. Kathryn has also been busy Evolving and Improving the processes within invoicing with her awesome Excel skills to ensure efficient strategies are put in to place to reduce the time to process invoices to clients and also reduce client disputes. All in a days work.
Well done Kathryn, well deserved.
"He is a pleasure to work with and a well mannered and pleasant person. Nothing is too much trouble for him. I would have him working on any of our projects" - Pleased client
Newton always goes the extra mile to ensure ALL our client’s needs are met. As the client feedback form states “nothing is too much trouble“
Newton recently drove to the Buntine Highway to test some base course. The client had machinery breakdowns and were not ready to test. Instead of just driving home, Newton waited for hours until the client was ready to test at 7:00 pm, by this time it was too late to return home so Newton stayed in the camp overnight and returned to Katherine the next morning.
He had no spare clothes, bedding or anything. That’s going the extra mile! Newton takes the 'Yes' experience to the next level. He is the first guy to grab a shovel or jump into concrete to help the client get the job done. Rob has told Newton that he is not supposed to do the clients work for them, we are only there to test.
Newton will drive past a job on the way to another and call in just to check if they need any testing. He is constantly building great relationships with clients. I have received really good feedback from a few clients, regarding Newtons positive attitude and professionalism on site. He is a real asset to HiQA. Newton has come along in leaps and bounds since joining the HiQA family in 2017 as a trainee. He is always reliable and willing to take on extra responsibility. He is our Health and Safety Rep in Katherine.
He is working hard on his traineeship and takes his study books home to work on.
Mian is always willing to help out wherever he is needed.
Originally based in our Darwin laboratory, Mian was asked in his interview if he would be willing to move to Alice Springs if the demand required. Right from the start Mian's response was 'Yes, sure. No problem'
Since arriving in Alice, Mian has consistently getting stuck in and help. He is self-driven, loves to learn and has a real passion for his work. He has made a huge impact in Alice Springs with his 'Yes. No problem' approach. Clients also provide positive feedback on their interactions with Mian.
He will stay back to meet deadlines, and head out to remote sites for days and/or weeks on end with little to no notice.
Mian demonstrates examples of our number one value - Hard Work.
These qualities make awesome team members.
Great work Mian!
As the Katherine Branch Leader, Steve was nominated for showing great leadership by delegating tasks and responsibilities and empowering his senior team members to prepare them for future leadership roles.
Recently, Steve was successful in our newly created Projects Leader position based in our head office in Darwin. Because he had trained and mentored his Katherine team in many of the Branch Leader day to day responsibilities, he was confident they could continue to run the Branch giving him the opportunity to support the Projects Team from Katherine.
Well done Steve and thank you for your efforts.
A leader who works on his branch is an enabler for growth!
Colin showed true team spirit when he offered to help out our Tennant Creek Branch when we needed it. As the only team member at the Branch, Colin showed initiative by organising work and liaising with clients and other Branches. He also helped prepare for the branches successful NATA surveillance audit.
Back in Darwin, whilst working on our recently implemented tablets, Colin realised the tablets didn't have a suitable PDF application to complete our sampling and testing forms. After spending a number of hours trialling and testing different applications, Colin was about to find the best program and this has been installed on all company wide tablets.
Showing initiative is leading the way...that is making a difference.
Great work Col!
Our clients always receive the 'Yes' experience with Rob. In particular, Rob had been working with a client that were having challenges with their testing. Rob took the time out on-site to help provide solutions for the client.
Rob understands that testing turnaround times can be a pain point for our clients. He is often seen working after hours, on weekends or at short notice to assist our clients with any testing required.
Thank you Rob for always putting our clients first.
Excellence is going the extra mile!