Each quarter our team nominate team members who provide the 'Yes' experience.
The 'Yes' experience isn't always about saying 'Yes'. It is standing out from a crowd. Exceeding expectations or position responsibilities and the value they have added to the team, client and/or supplier.
We are the 'Preferred Choice' because we don't just do what is required.
Take a look at our 'Yes' Award stars...
As the Katherine Branch Leader, Steve was nominated for showing great leadership by delegating tasks and responsibilities and empowering his senior team members to prepare them for future leadership roles.
Recently, Steve was successful in our newly created Projects Leader position based in our head office in Darwin. Because he had trained and mentored his Katherine team in many of the Branch Leader day to day responsibilities, he was confident they could continue to run the Branch giving him the opportunity to support the Projects Team from Katherine.
Well done Steve and thank you for your efforts.
A leader who works on his branch is an enabler for growth!
Colin showed true team spirit when he offered to help out our Tennant Creek Branch when we needed it. As the only team member at the Branch, Colin showed initiative by organising work and liaising with clients and other Branches. He also helped prepare for the branches successful NATA surveillance audit.
Back in Darwin, whilst working on our recently implemented tablets, Colin realised the tablets didn't have a suitable PDF application to complete our sampling and testing forms. After spending a number of hours trialling and testing different applications, Colin was about to find the best program and this has been installed on all company wide tablets.
Showing initiative is leading the way...that is making a difference.
Great work Col!
Our clients always receive the 'Yes' experience with Rob. In particular, Rob had been working with a client that were having challenges with their testing. Rob took the time out on-site to help provide solutions for the client.
Rob understands that testing turnaround times can be a pain point for our clients. He is often seen working after hours, on weekends or at short notice to assist our clients with any testing required.
Thank you Rob for always putting our clients first.
Excellence is going the extra mile!