Each quarter our team nominate team members who provide the 'Yes' experience and winners are presented with a $250 voucher of their choice.
The 'Yes' experience isn't always about saying 'Yes'. It is standing out from a crowd. Exceeding expectations or position responsibilities and the value they have added to the team, client and/or supplier.
We are the 'Preferred Choice' because we don't just do what is required.
Take a look at our 'Yes' Award stars...
Laura has been a huge help with organising the WA Conference. During the last month she has been planning the HiQA Conference by obtaining quotes from vendors, researching venues, accommodation, team building activities, catering, dinner venues etc. Each time she has bee
n tasked with something she has said 'Yes No Worries'. This is the same with all her tasks been assigned to her. What has been extremely helpful is, when a task is assigned to Laura she will keep the person up to date with where she is at. We don't have to chase her and ask her for an update. Laura has been the first to put her hand up asking 'Do you need help? What can I do to help you?' She even offered to assist with EOFY Invoicing if she could be useful.
Really appreciate her hard work. Laura is one of our newest team members to become part of the HiQA Family. Really looking forward to seeing Laura evolve in her role.
I nominated Rebekah Morrison for her hard work and going the extra mile to get the work done and on time. She has stepped up when needed for example, I needed to do a job at Tindal RAAF base that took longer than expected, I was pushed for time. Once I got back, she had already done my CBRs that were due for the day and helped guide Khoen our new trainee through his day-to-day jobs. Showing the hard work value overall. When she was needed, she delivered making my life a little bit easier as Rob and Nick were both away at the conference in Darwin. She already had a lot on for the day striving to give the yes experience for our clients and our team.
Variation Visits. During this time Aldrin has been working with the team to prepare for and deliver: 2 x Variation Audits (Welshpool & Katherine), 3 x Internal Audits (Welshpool, Alice Springs & Tennant Creek), 2 x NATA Reassessments (Alice Springs & Tennant Creek), Submit 4 x Annex Facility Accreditations & while doing all of that Aldrin has continued to migrate and integrate HiQA Kanga & Associates into the Family (Updates to LQM, Training Records, GeoTester Setup etc).
Evolve & Improve and Results: As well as the above, Aldrin has been putting an extensive amount of time & effort into the Learning Management System. Due to his hard work & persistence Aldrin was able to present this to the Senior Leaders and release into the wild during the HiQA NT Conference. The feedback was really positive and all the team members have really seen the value and benefit in what has been created.
The LMS is a very big step for HiQA and Aldrin has continued to create value within his role. This expert system will assist HiQA in its growth journey and will allow us to remain agile. Due to the scalability of the LMS this will no longer be a growth stopper for HiQA.
This is a great result and shows very effective leadership. Hard work and Evolve & Improve: When Harry and I sat down during his three month probation review, we discussed the performance of the turnaround times of the ASP Branch. I set Harry the target of achieving his KPI. Through effective leadership, good problem solving and using the tools at his disposal, Harry has not only achieved his KPI, but achieved excellence. Agility & Resilience: At HiQA, we always talk about how team members need to be motivated, awesome and want to be part of an awesome team. Harry has shown this in spades with this result. Not only does this show great leadership in using the tools available to him, but also in that quarter the ASP Branch had two really experienced team members leave. Harry showed great agility and resilience, while having team members leaving around him, to still deliver that result for the clients.
I am nominating Kathryn as I believe she encompasses the 'Yes Experience' in her role everyday. Kathryn gives the 'Yes' to her team daily. She is always there for them no matter what challenges they are encountering. Recently she has been working hard channelling the Family value to ensure one team member, who has been on extended personal leave, transition back into full-time work. Over the period of the extended leave Kathryn has also covered the role or re-assigned tasks to ensure the role has continued without any interruptions to day to day workflows. Kathryn has also been busy Evolving and Improving the processes within invoicing with her awesome Excel skills to ensure efficient strategies are put in to place to reduce the time to process invoices to clients and also reduce client disputes. All in a days work.
Well done Kathryn, well deserved.
"He is a pleasure to work with and a well mannered and pleasant person. Nothing is too much trouble for him. I would have him working on any of our projects" - Pleased client
Newton always goes the extra mile to ensure ALL our client’s needs are met. As the client feedback form states “nothing is too much trouble“
Newton recently drove to the Buntine Highway to test some base course. The client had machinery breakdowns and were not ready to test. Instead of just driving home, Newton waited for hours until the client was ready to test at 7:00 pm, by this time it was too late to return home so Newton stayed in the camp overnight and returned to Katherine the next morning.
He had no spare clothes, bedding or anything. That’s going the extra mile! Newton takes the 'Yes' experience to the next level. He is the first guy to grab a shovel or jump into concrete to help the client get the job done. Rob has told Newton that he is not supposed to do the clients work for them, we are only there to test.
Newton will drive past a job on the way to another and call in just to check if they need any testing. He is constantly building great relationships with clients. I have received really good feedback from a few clients, regarding Newtons positive attitude and professionalism on site. He is a real asset to HiQA. Newton has come along in leaps and bounds since joining the HiQA family in 2017 as a trainee. He is always reliable and willing to take on extra responsibility. He is our Health and Safety Rep in Katherine.
He is working hard on his traineeship and takes his study books home to work on.
Colin showed true team spirit when he offered to help out our Tennant Creek Branch when we needed it. As the only team member at the Branch, Colin showed initiative by organising work and liaising with clients and other Branches. He also helped prepare for the branches successful NATA surveillance audit.
Back in Darwin, whilst working on our recently implemented tablets, Colin realised the tablets didn't have a suitable PDF application to complete our sampling and testing forms. After spending a number of hours trialling and testing different applications, Colin was about to find the best program and this has been installed on all company wide tablets.
Showing initiative is leading the way...that is making a difference.
Great work Col!
Our clients always receive the 'Yes' experience with Rob. In particular, Rob had been working with a client that were having challenges with their testing. Rob took the time out on-site to help provide solutions for the client.
Rob understands that testing turnaround times can be a pain point for our clients. He is often seen working after hours, on weekends or at short notice to assist our clients with any testing required.
Thank you Rob for always putting our clients first.
Excellence is going the extra mile!