What drives us
Our team is united by a simple but powerful mission: To be the preferred choice for our customers, our suppliers, our team members, and the industry at large.
Whether we’re running an urgent lab test at 4:00am, helping a staff member through a difficult time, or supporting our local sporting teams and charities, we really care and do whatever it takes to make a difference. Ultimately, that’s what sets us apart and what the HiQA ‘Yes’ experience is all about.
Our strong family values represent our proud history and our future, guiding everything we do:
- Hard Work – You can trust us to keep our word – taking responsibility, honouring our obligations, and always meeting your deadlines. It’s this proactivity, professionalism, and procedural efficiency that delivers a ‘Yes’ experience for our customers.
- Family – We really care about our customers, our team, and our community – and we show it with respect, open communication, and by always putting others first. As far as we’re concerned, in the Northern Territory, we’re one big family. We’re particularly proud to sponsor the Banks Football Club and the Women’s Fishing team ‘Birdsnest’ in Darwin, the Women’s Legends Hockey team in Alice Springs, the Katherine Turf Club, and the annual Starlight Ball and Run with Dad, supporting men’s health and prostate cancer.
- Evolve and Improve – We strive to learn from our mistakes and continuously improve, with ongoing professional development for our people and measurable KPIs and reviews. In fact, we’re the only geotechnical laboratory in the Northern Territory with a dedicated Quality and Training Manager, ensuring we’re constantly improving and delivering the best-possible results for you.
- Excellence – You can trust us to deliver the best people for your job, presenting ourselves professionally over the phone, via email, and on-site. The ‘Yes’ experience means being at the top of our industry and exceeding expectations for quality service, and that’s exactly what we do.
- Results – At the end of the day, it all comes down to accurate results – delivered on time and to budget. We keep our eyes firmly fixed on our KPIs, and celebrate the wins – for you, for our team members, and for our company.
Learn more about us, meet our friendly team, or see our values in action via our range of geotechnical services.