What Drives Us
Our team is united by a simple but powerful mission: To be the preferred choice for our customers, our suppliers, our team members, and the industry at large.
Whether we are running an urgent lab test at 4:00am or helping a staff member through a difficult time. We could be supporting our local sporting teams and/or charities. Whatever it may be, we really do care and we will continue to do whatever it takes to make a difference. Ultimately, that’s what sets us apart and what the HiQA ‘Yes’ experience is all about.
Our strong family values represent our proud history and our future, guiding everything we do:
- People – Our customers, team, and our community - HiQA really cares about our people. We show it with respect, open communication, and by always putting others first. As far as we’re concerned, in the Northern Territory, we’re one big family. In particular, we are proud to sponsor the following; Banks Football Club, the Women’s Fishing team ‘Birdsnest’ in Darwin, the Women’s Legends Hockey team in Alice Springs, Katherine Turf Club, the annual Starlight Ball, Run with Dad, Supporting men’s health and prostate cancer.
- Evolve and Improve – Striving to learn from our mistakes and continuously improve is so important to us. With ongoing professional development for our people and measurable KPIs and reviews. We at HiQA, are the only geotechnical laboratory in the Northern Territory with a dedicated Quality and Training Manager. We're always ensuring constant improvement and delivering the best-possible results.
- Excellence – You can trust us to deliver the best people for your job, presenting ourselves professionally over the phone, via email, and on-site. The ‘Yes’ experience means being at the top of our industry and exceeding expectations for quality service, and that’s exactly what we do.
- High Performance – Keeping our word is something we will always do. Taking responsibility, honouring our obligations, and always meeting your deadlines. It’s this proactivity, professionalism, and procedural efficiency that delivers a ‘Yes’ experience for our customers.
- Results – It all comes down to accurate results and making sure they are delivered on time and of course on budget. Our eyes are always firmly fixed on our KPIs. Celebrating the wins (both big and small) for you, for our team members, and for our company.
Learn more about us, meet our friendly team, or see our values in action via our range of geotechnical services.